OD Book SIG
Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization by Mark Stein and Lilith Christiansen
Successful Onboarding was written to help you unlock hidden value from your talent base, improve retention of the best new hires, achieve higher levels of productivity, faster time to productivity–and greater realization of the organization’s strategic goals.
In the book, Stein and Christiansen share insights from their study of the circumstances that determine new hire success stories as well as disappointing and costly failures. They provide case studies from their personal experiences leading many onboarding redesign initiatives at top companies, as well as the results from their examination of onboarding practices employed by a large number of Fortune 500 organizations. You’ll discover how they make the business case for onboarding and how you can make the case within your organization.
Successful Onboarding is not simply an improved orientation to the organization. It is a total system for success that is woven into the entire experience in the course of your new hires’ first year. A framework is introduced for undertaking a successful onboarding redesign initiative that is tailored to an organization’s circumstances and specific objectives. The book outlines the necessary components for a successful onboarding design: support for how your new hires can master your culture; development of professional and personal relationships that will increase performance; systems to provide early career support that stimulate engagement and commitment; and a deeper understanding of your company’s strategy, and how this strategy translates into direction for the new hire. The result is a revitalized employer-employee compact that advances both parties interests undefined a true win-win scenario that Stein and Christiansen call the Onboarding Margin™.
Lilith Christiansen, co-Author Vice President, Kaiser Associates, Inc.
Lilith Christiansen is a graduate of University of Virginia and University of Pennsylvania’s Wharton School of Business. She has over 15 years of organization development consulting experience with Kaiser Associates and Booz Allen Hamilton, where she led numerous organizational improvement and employee program redesign projects for clients in both public and private sectors. She is a Vice President and co-lead of the Organization Development Practice at Kaiser Associates; the practice brings a deep analytical rigor and business performance perspective to helping leading companies succeed against organizational development challenges. Kaiser’s OD practice is recognized as one of the very first, if not the first, management-consulting firm to develop a specialty and dedicated practice on onboarding. This practice has been conducting primary research, and developing systemic and strategic solutions for large-scale deployment since 2006.
Lilith is a co-author of Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization, published by McGraw Hill in 2010; the frameworks described in the book are the direct result of 4 years of deep research and client program development work in this space. Lilith has written articles about onboarding featured in Government Executive, Human Resource Executive Online, and Investor’s Business Daily. She has presented on the topic of onboarding to organizations such as HCI (Human Capital Institute), the Treasury Executive Institute, the Environmental Protection Agency, and the Potomac Forum. Lilith is also an adjunct professor at George Washington University’s Center for Excellence in Public Leadership, where she presents on the topic of new hire onboarding. Lilith also led the Kaiser Associates team that redesigned Booz Allen Hamilton’s onboarding program, which won an ASTD Excellence In Practice Award in 2010.
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1650 Tysons Boulevard, Suite 600
McLean, VA 22102
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