Program: Major organizational change and transformation initiatives often have senior leadership and project managers clear and aligned on the overall plan, only to find the project unravel as powerful specialized functions and subgroups weigh in on how the initiative should engage the critical stakeholders. Without managing the critical points of integration both vertically and horizontally throughout the initiative, those most affected by the change(s) are often frustrated by conflicting plans, schedules, and contacts. Moreover, this takes place just when the perspectives and talents of these stakeholders are most needed. A Journey Map represents a metaphorical tool and approach that OD practitioners can use to bring integration to the change team and it engages and enrolls stakeholders in the journey with a clarity that a project plan cannot convey. During this session, participants will learn:
- The benefits of providing an overall change implementation framework.
- A process for gaining the organizational alignment.
- How to find the meaningful metaphors that engage stakeholders.
- The use of a toolkit with practical skills for the design of a roadmap.
Jack Shankman is the Managing Director with Fleetwood Associates, LLC. Jack guides large-scale business transformation initiatives and aligns new technologies with business strategies. He coaches leaders, employees, and students in applying critical thinking skills and techniques, that are aligned with their values and achieve their objectives. A hallmark of this work are change initiatives that are not only implementable, but sustainable through an engaged workforce.
Jack has designed major transformations for such diverse clients as Bon Secours Health System, Riverside Health System, St. Luke's Health System, National Council on Aging, College of American Pathologists, American Heart Association, Tricare, FDA, AT&T, Raytheon, and the IRS. He has been recognized for his contributions to the field of business reengineering by receiving a Certificate of Recognition from the IRS for his work on Tax Settlement Reengineering. He also led a team which won Vice President Gore’s Hammer Award for the IRS’ Outgoing Notices reengineering project. Jack served as a Principal and leader of Booz Allen Hamilton’s Organization Change Team (OC) Health practice. Additionally, as a Partner, he received Computer Science Corporation’s Technical Excellence Award for the design of a Reengineering Assessment Tool.
Jack received his MS degree in Organization Development with AU/NTL Class 36. He earned a Bachelor of Science degree from the University of Maryland in Industrial Technology.